Refund policy

Return & Refund Policy

At Giftoholicbyankush, customer satisfaction is important to us. As we specialize in handmade and customized gift items, please read our Return & Refund Policy carefully before placing an order.

1. Customized & Personalized Products

• All our products are handmade and customized as per customer requirements.

• Returns, cancellations, or refunds are not accepted for customized or personalized products once the order is confirmed and work has started.

2. Non‑Customized Products

• For non-customized products (if applicable), returns may be accepted only in case of damage or incorrect item delivery.

3. Damaged or Wrong Product Received

A return or replacement will be considered only if:

• The product is received in damaged condition, or

• The wrong product is delivered.

Important conditions:

• The issue must be reported within 24 hours of delivery.

• Clear photos or videos of the product and packaging must be shared as proof.

• Claims reported after 24 hours will not be accepted.

4. Refund Policy

• Refunds are applicable only after verification of the issue.

• Approved refunds will be processed within 7–10 working days.

• Refunds will be made through the original mode of payment.

5. Replacement Policy

• If eligible, we will arrange a replacement instead of a refund.

• Replacement delivery timelines may vary based on product type and location.

6. Cancellation Policy

• Orders once confirmed cannot be cancelled.

• Cancellation requests for customized products will not be accepted.

7. Shipping Charges

• Shipping and fast delivery charges (₹500) are non-refundable.

• We are not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

8. Contact Us

For return or refund-related queries, please contact us through our official website or social media platforms with your order details.

Thank you for choosing Giftoholicbyankush 💝